Skip to content
Home » FAQs

FAQs

General Product Questions

What is a Bitcoin backup plate, and why is it important?

A Bitcoin backup plate is a durable, fireproof, and corrosion-resistant metal plate designed to securely store the seed phrase of your wallet. It protects your recovery phrase from physical damage caused by fire, water, or general wear and tear, ensuring your digital assets remain recoverable even if your device or paper backup is destroyed. This makes it an essential tool for safeguarding your Bitcoin and other cryptocurrencies over the long term.

Why should I use a 316L stainless steel plate for my seed phrase?

Using a 316L stainless steel plate for your seed phrase ensures maximum durability and protection. This material is highly resistant to fire, water, corrosion, and mechanical damage, making it ideal for safeguarding your recovery phrase in extreme conditions. Unlike paper or softer metals, 316L stainless steel maintains its integrity for decades, offering peace of mind for the secure, long-term storage of your wallet backup.

How does a backup plate protect my seed phrase against fire, water, and corrosion?

A backup plate made from 316L stainless steel protects your seed phrase by offering exceptional resistance to fire, water, and corrosion. Its fireproof properties allow it to withstand extreme temperatures, far higher than paper or plastic can endure. It is impervious to water, preventing damage from floods or humidity. Additionally, its corrosion-resistant nature ensures it remains intact and legible even in harsh environments, such as areas with high salinity or pollution. This durability guarantees your seed phrase remains secure and readable for generations.

What is BIP39, and how does it relate to the backup plate?

BIP39 (Bitcoin Improvement Proposal 39) is a standard that defines how to generate and use a mnemonic seed phrase—a series of 12, 18, or 24 words used to recover your cryptocurrency wallet. A backup plate is designed to store this seed phrase in a durable and secure form, ensuring it remains safe from physical damage, loss, or degradation. By engraving or stamping your BIP39-compliant seed phrase onto a backup plate, you protect your wallet’s recovery information for the long term.

How do I ensure my seed phrase is properly stamped on the plate?

To properly stamp your seed phrase on the plate, use an automatic centre punch to mark the first 4 letters of each BIP39 word. These 4 letters are unique identifiers for each word in the standard wordlist. Align the punch carefully on the plate’s grid or template for neatness. Apply consistent pressure with the punch to create clear, durable marks that are easy to read and resistant to wear over time.

Can the plate be split into multiple pieces for added security?

No, the plate is designed as a single, solid piece to ensure maximum durability and integrity. Splitting it could compromise its resistance to physical damage, fire, and corrosion, reducing the effectiveness of your backup. For added security, consider splitting the seed phrase across multiple plates instead.

How many words can fit on the plate?

The plate can hold up to 24 words, with 12 words on each side. This accommodates a full BIP39 seed phrase while keeping the layout clear and legible.

How should I securing the plate after making my backup?

After marking your backup, store the plate in a secure, fireproof, and waterproof location, such as a home safe or a bank safety deposit box. Avoid exposing it to easily accessible or high-risk areas. Ensure the location is discreet and known only to trusted individuals or documented securely for your reference.

Why is 316L stainless steel used instead of other materials?

316L stainless steel is used because it offers superior resistance to fire, water, corrosion, and physical damage compared to other materials. Its durability ensures your seed phrase remains intact even in extreme conditions, such as high temperatures or exposure to chemicals. Unlike softer metals or plastics, 316L is highly robust and long-lasting, making it ideal for securing critical information like a cryptocurrency backup.

Do you provide tools for engraving or stamping?

Yes, we provide tools for engraving or stamping your seed phrase. These are available in our shop and can be added when you purchase your backup plate.

I only have 12 words, can I use your product?

Yes, our Bitcoin backup plates are compatible with both 12, 18 and 24-word seed phrases. If you have a 12-word recovery phrase, you can simply use one side of the plate. The flexibility of our design ensures it works perfectly for your setup.

Customer Service Questions

What is the return policy for your Bitcoin backup plates?

Our return policy states that Bitcoin backup plates cannot be returned once used, as they are customised with sensitive information. Unused plates in their original condition can be returned within 30 days of purchase.

How is the product shipped, and is the packaging discreet?

The product is shipped in a padded envelope for protection. Packaging is discreet, with no logos or branding on the outside to ensure privacy and security.

How do you ensure customer data privacy when purchasing backup plates?

We take customer data privacy seriously. All data related to your purchase is removed from our system and shipping suppliers after 90 days, and from the payment processor as soon as possible. We do not share any customer information with third parties. Within our company, customer data is treated as sensitive information, with strict access control. Only authorised personnel handle your data, ensuring its confidentiality at every step.

Are bulk discounts available for large orders?

Yes, we offer bulk discounts for large orders. Please contact us through our contact page to discuss your requirements and receive a customised quote.

Can I track my order after purchase?

Yes, all orders come with tracking information. Once your order is dispatched, you will receive a tracking number via email to monitor its delivery status.

What customer support options are available if I have questions or issues?

Full instructions are included with the product to guide you through its use. If you have any questions or issues, we offer comprehensive customer support via our contact page.